For HVAC & plumbing companies
We answer your calls after hours, log every job, and text your on-call tech the moment a real emergency comes in. You get a clean summary in your inbox before the office opens.
No contract. No setup fee. Cancel any time.
AC running but not cooling upstairs. Wants a visit tomorrow.
Added to morning callbacksBurst pipe under kitchen sink, water on the floor. Caller shut the main valve.
On-call tech texted 11:44 PMNo heat at all, 31°F outside, infant in the house.
On-call tech texted 2:06 AMQuote request for a new tankless water heater.
Added to morning callbacksSent to the owner at 7:30 AM as one email.
The problem
A homeowner with a burst pipe at midnight won't leave a message. They call the next plumber in the search results.
Forwarding every call to the on-call tech means waking up for spam and price shoppers, and burning out your best people.
Covering 14 hours a night and weekends takes more than one hire. We cover it for a flat monthly fee.
How it works
What counts as an emergency, who is on call, your service area and what we may say about pricing.
Turn on call forwarding to your dedicated number. We answer with your company name.
Everything lands in your morning summary. On the Pro plan, emergencies also go straight to your on-call tech by text.
Pricing
Small shops with a few night calls
Most HVAC and plumbing companies
Towing and service fleets
Every plan starts with 1 week free. If it doesn't help, switch your forwarding off and you owe nothing.
FAQ
A trained team at our operations center in Lahore, Pakistan, working your evening and overnight hours. You contract with Meratix LLC, a US company registered in Wyoming.
Our agents are trained on HVAC and plumbing calls and follow your own emergency rules. They don't diagnose problems or quote prices unless you tell us to.
By text message within a couple of minutes, with the caller's name, number, address and issue. If the tech doesn't confirm in 10 minutes, we call them and then your backup contact.
Only if you want them to be. When recording is on, callers hear a short notice at the start of the call.
You pick a plan or stop. No contract and no cancellation fee.
Free trial
Fill this in and we'll email you within one business day to set up your rules.